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NOTE TO CHAPTERS/AFFILIATES: All complaints from dual eligibles experiencing problems during this transition must be filed with CMS. However, it would be helpful to document situations from those who suffer adverse health consequences because of the transition. Liz Savage at the Disability Policy Collaboration (savage@thedpc.org) is working with CMS on its transition policies and needs examples of these types of situations.
PART D MEDICARE TRANSITION PROBLEMS
The January 1 transition of 6.4 million dual eligibles (including 500,000 individuals with developmental disabilities) from Medicaid prescription drug coverage to the new Medicare Part D coverage has been problematic from some, despite the extensive nationwide outreach efforts to educate beneficiaries, their families, providers and pharmacists. Advocates should know that the Centers for Medicare and Medicaid Services (CMS) established protections to ensure that dual eligibles will not leave the pharmacy without their medications. CMS is working with the Part D prescription drug plans (PDPs) and pharmacists on implementation of these critical protections. Below are four examples of common problems and suggestions for resolving them to ensure that dual eligibles have access to their medications. Problem #1) The pharmacist tells the beneficiary that their drugs are not on the formulary (list of approved drugs) of the Part D prescription drug plan in which the dual eligible was auto-enrolled or that the drug is subject to prior authorization by the PDP and cannot be dispensed without the PDP’s approval. Solution - The Centers for Medicare & Medicaid Services (CMS) expects all PDPs to provide a “first fill” or 30-day supply of non-formulary drugs. This is known as the PDP’s “transition policy.” CMS sent a “reminder” letter to the PDPs, which can be found at http://www.thedesk.info/partD/transition.htm. If questions arise about the PDP’s transition policy, the pharmacist should call the PDP’s technical assistance line or the CMS Pharmacy Help Line. NOTE: During this 30-day transition period, dual eligibles should seek assistance (e.g. by calling 1-800-MEDICARE (1-800-633-4227) in choosing a PDP with a drug formulary that includes all of their medications or seek assistance from their medical providers in the event that a plan covering all of their medications cannot be found. Problem #2) A pharmacist charges the beneficiary for the Part D deductible and/or a high co-pay. Solution - Dual eligibles are not required to pay deductibles under Part D. If a dual eligible’s income is under 100 percent of the federal poverty level ($9,570 annually for an individual), he or she is required to pay $1 for each preferred (usually generic) medication or $3 for each non-preferred (usually brand name) medication as described by the PDP. If an individual’s annual income is above 100 percent of the federal poverty level, then the co-pay is $2 for the preferred medication and $5 for the non-preferred. A dual eligible residing in ICFs/MR or a nursing facility will not be required to pay co-pays. Pharmacists can query the CMS computer system or call the CMS dedicated pharmacy eligibility line to determine Part D plan enrollment. Problem #3) Some dual eligibles have not received their PDP identification (ID) card because they switched plans in mid-to-late December. Dual eligibles take their new PDP’s “acknowledgment letter” to the pharmacy or go to their pharmacy without an “acknowledgment letter,” but the pharmacist will not fill the prescription without the ID card. Solution - Pharmacists can query the CMS computer system or call the CMS dedicated pharmacy eligibility line to determine Part D plan enrollment Problem #4) A dual eligible comes to the pharmacy with only a Medicaid card and appears Medicare eligible but the pharmacist cannot determine if the beneficiary has been auto-enrolled in any plan. Solution - If the pharmacist believes the individual is a dual eligible and cannot get confirmation from the CMS computer software program, the point of service contractor (Anthem) can be billed. The Disability Policy Collaboration (DPC) is working closely with CMS to ensure that all dual eligibles obtain the prescription drugs they need. This critical information should be disseminated to chapter/affiliate networks, civic organizations, religious groups, and others who can reach people outside the immediate DPC network. A new section has been added to the DPC’s Medicare Part D Web site (http://www.thedesk.info/partD/) with more information about transition policy. |
Because of the problems California's dual eligible population is having in accessing prescription drugs under the new federal Medicare Part D program, Governor Schwarzenegger today announced his decision to provide temporary, emergency coverage of prescription drugs for dual eligibles who are unable to obtain them through their Medicare coverage. Please see the press release attached below.
Governor Schwarzenegger Takes Action to Ensure California's Most Vulnerable Residents Get Necessary Medications
GAAS:032:06 For Immediate Release: Contact: Margita Thompson Thursday, January 12, 2006 Julie Soderlund 916-445-4571 Nicole Kasabian Evans, HHS 916-654-3304Governor Arnold Schwarzenegger today provided temporary emergency prescription drug coverage to the nearly one million Californians dually eligible for Medi-Cal and Medicare who are unable to obtain medications due to transition problems at the federal level to Medicare drug plans. Legislative leaders today also committed to introduce legislation next week to appropriate funding for an initial 15-day emergency drug coverage for dual eligible beneficiaries.
"I took emergency action to ensure seniors and disabled Californians get lifesaving medications they are in danger of losing because of significant problems with the new federal Medicare prescription drug program," said Governor Arnold Schwarzenegger. "Prescription drug coverage for people on Medicare and Medi-Cal is a federal responsibility but under these extreme circumstances, I have ordered that the state temporarily pay for their drug coverage. While I am confident the federal government will resolve the problems with this transition, these people need our help now and we're going to be there for them. I am also calling on the federal government to reimburse California for the cost of this action because they are accountable for this program and for ensuring these vulnerable Californians have the prescription drugs they need."
The Governor has directed the Department of Health Services to immediately implement a 5-day emergency program to pay for prescription drugs for beneficiaries who have been unable to obtain them through their Medicare coverage pending legislative action next week to extend the coverage for another 10-days. Starting later today, the state will be the payer of last resort. To receive reimbursement, a pharmacy must certify that it was either unable to obtain necessary information from Medicare to submit a claim, its claim was incorrectly denied or that the beneficiary's deductible or co-payment was higher than the $1 to $5 amount established by Medicare. The Governor will also ask the federal government to reimburse the state for the cost of this emergency program.
"In response to the problems our residents are having accessing the prescription drugs they need, Governor Schwarzenegger has decided to take bold action to provide temporary, emergency coverage of prescription drug benefits for the nearly one million Californians who are dually eligible for Medi-Cal and Medicare," said Health and Human Services Secretary Kim Belshé.
On January 1, 2006, under the Medicare Modernization Act, the federal government took responsibility for prescription drug coverage for the nearly one million Californians dually eligible for Medi-Cal and Medicare. The transition of these individuals to federal Medicare plans in just one day resulted in an error rate of 20 percent. This means 200,000 vulnerable Californians are not receiving the medications they need. In addition, dual eligibles and pharmacies facing problems and attempting to clarify eligibility and Medicare drug plan enrollment have experienced long waits while trying to obtain information from Medicare's overloaded phone lines.
But only last week -- after receiving a number of calls from low-income seniors and the disabled who had difficulty getting life-sustaining presciption drugs -- did I realize just how dangerously flawed the Bush prescription drug program is.
The federal prescription drug program apparently began without all the bugs being worked out. Two hundred thousand low-income seniors and people with disabilities who previously had coverage have been left behind, due to computer problems and other administrative errors. These are people who require insulin, heart medication and other life-preserving drugs.
On Wednesday afternoon, an hour or two after the program was brought to my attention, I brought my concerns to the governor. While the program is a federal program, I told the governor that state cannot stand by and watch its most vulnerable residents suffer for the Bush administration's mistakes.
During our meeting, the governor gave an emergency directive to the state Department of Health Services, telling them to use state money to pay for this federal program and ensure low-income seniors and the disabled access to their prescriptions.
This week, I will introduce emergency legislation to extend California’s coverage to the low income and disabled for a longer period of time. This emergency action costs the state as much as $10 million a day -- money that threatens state programs like child care, in home supportive services for the elderly and disabled, and crucial education funding. As a result, I will, with my collegues and the governor, demand that the federal government fixes the Medicare Part D system and reimburses the state for stepping in where the federal government has failed.
Please help me to help inform our low-income and disabled residents that they can now get their drugs from any pharmacy that participates in the program. And please help me and my colleagues get the state's money back from the federal government. Send your e-mail to me supporting federal reimbursement. I will present the notes to federal leaders to demonstrate public support for reimbursement.
As always, thank you.
TheMedCard also links to other independent sites about the drug discount card,
like the Access to Benefits Coalition site at
www.accesstobenefits.org. In
addition to the clear explanations about the card, all the text on the site was
converted to brief audio and video clips so that people with intellectual
disabilities and others who have trouble reading can also get all the
information even if their computers do not have screen readers.

Collaboration
Proposed Medicare Rules Fail to Protect Beneficiaries with Disabilities;
Dual Eligibles at Risk
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